Review of New Pathways Wellbeing Service
New Pathways has commissioned OB3 Research to undertake a review of its new Wellbeing Service. As part of this review, OB3 Research will be gathering information through a web survey, small focus group discussions and one to one interviews with service users who have engaged with the Wellbeing Service.
One important aim of this review is to capture the views of service users who have engaged with New Pathways’ Wellbeing Service. The Wellbeing Service is a new approach which was introduced by New Pathways during autumn of 2020 to try and reduce the waiting times for counselling services.
New Pathways is the data controller for the research and they will receive a copy of the data collected by OB3. However, OB3 Research will delete any personal data provided through interviews and anonymise the raw data before it is shared with New Pathways.
The information collected over the course of the study will be included in a report shared with New Pathways and could be published on their website and in other publications by OB3 Research.
Your participation in this review is completely voluntary. However, your views and experiences are important to help inform future services.
The contact for this research at OB3 Research is Nia Bryer
E-mail address: nia@ob3research.co.uk.
Telephone number: 07792 609821
PRIVACY NOTICE
What personal data do we hold and where do we get this information?
Personal data is defined under the General Data Protection Regulation (GDPR) as ‘any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier’.
You will have shared your contact data (email, phone or both) with OB3 on a voluntary basis as part of a web survey which asked whether you would be prepared to contribute further to the review.
This research does not require the collection of additional personal data from you but where online interviews take place these might be recorded which would involve capturing your image. If we need to record an interview for operational reasons we will make this clear to you before the interview begins, and you will have the opportunity to tell us if you are not happy for it to be recorded. If interviews are undertaken in person a Dictaphone will be used for recording. If they are undertaken virtually, Microsoft Teams will be used, and interviews will be recorded through this platform. If interviews are recorded, personal data will be removed during the process of transcribing interviews. Recordings will be deleted as soon as this process is completed. If interviews are not recorded, personal data will not be included in written notes prepared following interviews.
OB3 Research will only use email address and telephone number for the purposes of this review. Your participation is voluntary and if you do not wish to take part or be sent reminders then please reply to the invitation email and your details will be removed.
If you choose to provide additional personal data as part of the research, we will try not to identify you from, or link your identity to, the responses you provide. If you raise a query or complaint and provide personal data requesting a response, the researcher will forward the request only to the relevant official and subsequently delete it from the research data.
What is the lawful basis for using your data?
The lawful basis for processing information in this data collection exercise is our public task; that is, exercising our official authority to undertake the core role and functions of New Pathways.
Participation is completely voluntary. Research studies such as this are important in order to collect information and actionable evidence about the delivery of support services. The information collected in this research, for example, might be used to inform future practice at New Pathways.
How secure is your personal data?
Personal information provided to OB3 Research is always stored on a secure server. All recorded interviews made on Dictaphones are always stored in OB3 offices within secure, locked cabinets. Only members of the research team have access to recordings undertaken via Teams, and access to this data is subject to the same security practices as all other data held by OB3 Research. The data can only be accessed by a limited number of researchers working on this project. OB3 Research will only use this data for research purposes. OB3 Research has Cyber Essentials certification.
OB3 Research has procedures to deal with any suspected data security breaches. If a suspected breach occurs, OB3 Research will report this to New Pathways who will notify you and any applicable regulator where we are legally required to do so.
All data gathered through this research will be reported in an anonymised format. It will not contain your contact details and any identifiable information in open-ended answers will be removed. OB3 Research will use the information gathered to produce a report that may be published by New Pathways. This report will not include any information that could be used to identify individual participants.
How long do we keep your personal data?
OB3 Research will hold personal data during the contract period, and any personal data not already removed during transcription will be deleted by OB3 Research three months after the end of the contract. This includes your contact details.
OB3 Research will provide New Pathways with an anonymised version of the data which will not include information that could identify you.
Individual rights
Under GDPR, you have the following rights in relation to the personal information you provide as part of this research, you have the right:
· To access a copy of your own data
· For us to rectify inaccuracies in that data
· To object to or restrict processing (in certain circumstances)
· For your data to be ‘erased’ (in certain circumstances); and
· To lodge a complaint with the Information Commissioner’s Office (ICO) who is our independent regulator for data protection.
The contact details for the Information Commissioner’s Office are: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Phone: 01625 545 745 or 0303 123 1113. Website: www.ico.org.uk
Further Information
If you have any further questions about how the data provided as part of this study will be used by New Pathways or wish to exercise your rights using the General Data Protection Regulation, please contact:
Name: Helen Stacey
E-mail address: Helen.Stacey@newpathways.org.uk
Telephone number: 01685 379310
